Sales Policy

Effective Date: December 31, 2024

At MaxRaPic, we are committed to providing you with the best products, services, and experiences. Our Sales Policy outlines the terms and conditions that govern the sale of our products. By making a purchase on our website, https://maxrapic.net/, you agree to the terms stated below.

1. Product Availability

While we strive to ensure that all items on our website are in stock and available for purchase, availability is subject to change without notice. In the event that a product you have purchased is out of stock, we will notify you promptly and offer the following options:

  • Backorder: You may choose to have the product placed on backorder, with an estimated shipping date provided.
  • Refund: If the item is unavailable, we will issue a full refund for the purchase amount.
  • Exchange: You may choose an alternative product of equal or lesser value, depending on availability.

2. Order Processing and Confirmation

Once you place an order with MaxRaPic, we will send you an order confirmation email that details the items purchased, your shipping address, and the total amount charged. This email confirms that we have received your order.

Please note that the order confirmation does not mean the order has been shipped. You will receive a separate shipping confirmation email once your order has been dispatched.

3. Pricing and Payment

  • Pricing: All prices listed on our website are in USD (U.S. Dollars) and are subject to change at any time without prior notice. We make every effort to ensure that pricing is accurate, but we reserve the right to correct any errors that may appear.

  • Sales Tax: Sales tax will be applied to your order based on your shipping location, as required by local and state tax laws.

  • Payment Methods: We accept the following payment methods for purchases:

    • Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
    • PayPal
    • Other secure payment gateways available at checkout

Payments are processed securely through trusted payment gateways, and no payment information is stored on our servers.

4. Order Cancellation

You may cancel an order only if it has not yet been processed for shipment. Please contact our customer service team immediately at info@maxrapic.net or (931) 556-2326 to request cancellation. Once an order has been shipped, we are unable to cancel the order, and you must follow our Return Policy for any unwanted items.

5. Shipping and Delivery

  • Shipping Methods: We offer various shipping options, including standard and expedited shipping, to suit your needs. Shipping fees are calculated at checkout based on the size, weight, and destination of the order.

  • Shipping Times: Delivery times vary depending on the shipping method chosen and the destination. Once your order has been shipped, we will send you a tracking number so you can monitor your shipment’s progress.

  • International Shipping: We offer international shipping to select countries. Additional customs duties, taxes, or import fees may apply and are the responsibility of the customer.

  • Shipping Delays: While we strive to fulfill orders promptly, delays may occur due to factors such as weather, customs processing, or other unforeseen circumstances. We are not responsible for shipping delays caused by third-party carriers.

6. Returns and Exchanges

We want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we accept returns and exchanges within 30 days of the purchase date, subject to the terms outlined in our Refund and Returns Policy.

  • Eligibility: Products must be returned in new, unused, and unopened condition, with all original packaging and accessories.
  • Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately for assistance. We will issue a replacement or full refund for defective products.

7. Warranty and Product Support

  • Manufacturer Warranty: All cameras, lenses, and accessories purchased from MaxRaPic come with a manufacturer’s warranty. The duration and coverage vary by product. Please refer to the product description for specific warranty details.

  • Product Support: Our customer service team is available to assist with any product-related questions, troubleshooting, or technical support you may need. You can contact us by email at info@maxrapic.net or by phone at (931) 556-2326.

8. Customer Account

To make the purchasing process faster and more convenient, we offer the option of creating a customer account on our website. By creating an account, you can:

  • Track your orders
  • Save payment information for future purchases
  • Access order history
  • Manage your personal details

You can create an account during the checkout process or by visiting the “My Account” section on our website. Please ensure that the information provided is accurate and up to date.

9. Changes to the Sales Policy

We reserve the right to modify, amend, or update this Sales Policy at any time. Any changes will be posted on this page with the updated Effective Date. We encourage you to periodically review this policy to stay informed of any updates.

10. Contact Us

If you have any questions or concerns regarding our Sales Policy, please feel free to contact our customer service team:

This Sales Policy is effective as of December 31, 2024 and is subject to change. Please review it periodically for any updates.